Company Profile l ARS/Rescue Rooter

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If you’re looking for top-tier air conditioning and HVAC repair services in Wilmington, NC, trust the expertise of ARS/Rescue Rooter. Their team of professionals offers a range of services from emergency AC and heat pump repairs to dehumidifier installations. 

For decades, ARS/Rescue Rooter has been dedicated to providing customers with quality service, understanding how vital home systems are to creating a comfortable environment. 

Key Details | ARS/Rescue Rooter

  • My Home Pros TrustScore™: 10/10 (Exceptional)
  • Google Rating: 4.8/5
  • Years in Business: 50
  • Services Offered: AC Repair, AC Installation, Heating System Repair, Heating System Installation, Indoor Air Quality, HVAC Maintenance
  • Hours of Operation: 7 Days/Week, 24 Hours/Day
  • Address: 200 N. Green Meadows Drive, Ste. A Wilmington, North Carolina 28405

About ARS/Rescue Rooter

Rescue Rooter® originated in 1975 as a family-owned venture in California. Over time, Rescue Rooter expanded its services, eventually merging with ARS under ServiceMaster, leading to its evolution into American Residential Services Inc. in 2006, ARS/Rescue Rooter Network was established, emphasizing a commitment to exceptional service. 

Further growth and acquisitions followed, with enhancements made to the brand image. Despite changes, the core mission remains unchanged to deliver service across a spectrum of home service needs. 

Team and Expertise

Wilmington’s ARS/Rescue Rooter branch is led by General Manager Keith Ord. When you choose ARS/Rescue Rooter in the Wilmington area you can expect trusted, certified technicians that are available 7 days a week. 

Their services feature licensed, drug-screened, and background-checked technicians equipped with tools to efficiently repair a wide range of air conditioning and heat pump systems. Company trucks are replenished daily with parts to ensure immediate repairs and prioritize customer comfort without delays. 

The Wilmington team offers flexible appointment scheduling and strives to provide same-day service whenever possible. 

ARS/Rescue Rooter Service Highlights

ARS/Rescue Rooter offers an Exceptional Service Guarantee for all services, stating that if customers are dissatisfied with their work for any reason, they’ll make it right. This guarantee is in an effort to meet customer expectations, and applies to anything within one year of the original invoice. 

Their experienced team of technicians undergo background checks and drug tests, and follow a protocol to call customers prior to arrival and use shoe covers, drop cloths, etc as needed to protect the home. 

In addition, customers have access to financing options through third party partners when they choose to work with ARS. There are options available to meet various budgets, and financing can be done on-the-spot by a technician with a quick and easy process. 

What Customers Are Saying About ARS/Rescue Rooter

Customer reviews note that ARS/Rescue Rooter technicians are knowledgeable and kind, taking the time to go above and beyond to explain issues thoroughly. Customers also noted the professionalism and quick response times for the ARS team.

Community Involvement & Recognition

Each location of ARS/Rescue Rooster prioritizes giving back to the community they are apart of. The Wilmington team is proud to give back by focusing on four pillars of philanthropy: Youth Outreach, Veteran Outreach, Athletics, and ARS Cares. 

The ARS Cares program strives to support homeowners suffering without heat or AC and provides them with free HVAC systems and water heaters, bringing comfort to those in need. In addition, ARS/Rescue Rooter has raised more than $8 million since 2018 to support St. Jude’s Children Hospital as they research cures for childhood cancer and other life-threatening illnesses. 


ARS/Rescue Rooter is a trusted partner for comprehensive home services in the Wilmington area. With history dating back to 1975, they’ve built a solid reputation for quality service. Their licensed technicians, backed by the latest tools and technology, ensure efficient and reliable service for all your HVAC needs. 

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