Company Profile | Michael & Son Services

April 19, 2024

Logo for Michael and Son Services, a plumbing, electrical, heating, and AC company in Wilmington, NC

Michael & Son Services in Wilmington, NC

With over 45 years of dedicated service, Michael & Son has solidified its reputation as a leading home services provider in Wilmington, NC. With a Google rating of 4.7, they have gained trust from satisfied customers and are dedicated to high-quality service. 

Specializing in a wide array of services from plumbing and electrical work to HVAC solutions, Michael & Son is tailored to meet the diverse needs of homeowners. Michael & Son is a credible family-owned company backed by decades of expertise.

Key Details | Michael & Son

  • Google Rating Out of 5: 4.7
  • Years in Service: 45
  • Services Offered: AC Services, AC Repair, AC Installation, Heat Pump Services, Heat Pump Repair, Heat Pump Installation, HVAC Installation, HVAC Replacement, HVAC Repair, Furnace Repair, Furnace Replacement, Furnace Installation, HVAC Maintenance, Ductless AC Installation
  • Hours of Operations:
    • 24 Hours/Day, 7 Days/Week
  • Phone & Address
    • 910 444 1644
    • 813 S 16th St, Wilmington, NC 28401

About Michael & Son 

For four decades, Michael & Son has been a go-to HVAC, Plumbing and Electrical company serving the Wilmington area. As a trusted family-owned business, they tackle home projects with precision. Their team of expert plumbers and technicians take pride in providing reliable and efficient service – whether it’s fixing a busted pipe, repairing a faulty AC, or restoring a furnace. 

Background

In 1967, Basim’s father, Mousa “Mike” Mansour, and his mother, Siham “Suzi” Mansour, immigrated to the U.S. as an immigrant couple looking for a better life in America. In 1990, Basim’s father passed away and he took over the family business at the age of 19. 

Joined by his sister in 1998, the two of them began to restructure Michael & Son to focus on service. Their single-minded goal was to put the customer first. From just three service trucks to begin with, Michael & Son skyrocketed to 500 over the next 15 years, expanding into handyman, plumbing, generators, HVAC and restoration services. Basim believes the company’s success stems from a relentless commitment to prioritize the customer and work hard every day. 

Team and Expertise

A few key players on the Wilmington team include Basim Mansour (Son & Owner), Scott MacArthur (President & COO), Elias Moussa (SVP Operations), and Eddie Smith (Regional Manager). 

Michael & Son’s team of skilled technicians boasts NATE and Generac certifications, demonstrating their HVAC expertise. Michael & Son proudly offers Carrier HVAC systems and State water heaters, ensuring top-notch heating and cooling solutions for customers. 

Michael & Son Service Highlights

Michael & Son is an HVAC, Plumbing, & Electrical company that offers a wide range of home maintenance, repair, and improvement needs, making it a convenient one-stop solution for homeowners. 

Often, homeowners compromise on comfort due to the high upfront costs of systems like heating and cooling, water heaters, or standby generators. Michael & Son is proud to offer their Unlimited Program. For one low monthly payment, members enjoy free repairs and maintenance, 24/7 priority service, and 0% down on brand new systems. 

In addition, the Michael & Son Home Care Program is designed to provide homeowners with convenience, peace of mind, and overall savings by offering routine maintenance, priority services, discounts and extended warranties on their home systems. 

What Customers Are Saying About Michael & Son

The majority of customers praise Michael & Son for their service. Their technicians have the ability to quickly pinpoint issues and complete repairs efficiently. Across the board, customers noted any unforeseen issues are promptly addressed with transparency and honesty, reflecting on the company’s commitment to integrity. Overall, Michael & Son is recognized for its straightforward and upfront approach with customers.        

Community Involvement & Recognition

Since 2010, the Michael & Son CARES project has been dedicated to giving back to the communities that have supported the company from day one. With over $500,000 worth of complimentary work donated in the last 12 years, their goal is to restore comfort to families in their time of need. 

Summary

With 24/7 service, Michael & Son Services ensures Wilmington homeowners receive assistance whenever they need it most. With over 45 years of experience, the team at Michael & Sons can be trusted to provide prompt and professional service. 

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